Idle vs idler

Well I decided that its high time my mobile set needed a change. Its been about 2 long years and it had taken alot of knocks during its fruitful life. So I decided to pay a visit to a shop that was authorised by my telco. The shop is like all handphone shops-well stock. I knew they had the model that I was looking for. However, I need to know whether I was still under their contract to be eligible for the "discounted" price. So, I asked the girl over the counter to help me check it out. "We are not connected to XXX service provider" and continued talking to her collegue. I left them immediately and felt pissed off. Total time in the store : less than 2 minutes.

I'm back to square one. I have tried calling my mobile service provider but was on hold for the whole morning!! Well, no matter what the Govn tried to do or claimed what have been done, I as the consumer still thinks the services in retail is still CRAB.